Edgar's customer service

Absolutely horrified by the call I just received from edgars. The girl whom I just spoke with called me due to my account being in arrears (I recently lost my job due to covid). I have not been at work for the last 3 months so I do not receive an income but I have still tried to make small payments on the account and was planning on paying it off once I received my uif. However the girl I spoke to demanded that I make a payment and when I tried asking her for her name to explain that I am not employed the girl told me that I will be black listed and call me "a dumb thing" and then hung up...... I have had this account for the past 5 years and have always made the payment on time this is absolutely awful customer service and I will be taking the matter further.