Edgars customer return service is disappointing

Item: Edgars
Rating: 1
Author: Zanele M

I purchased Bobbi brown products on the 10 Sep 2022 at the sandton store then decided to return them at the fourways store. I was told I need to go to the sandton store. That does not make sense to me at all! It is the same store same brand!!!!

Helpful (0)

Replies (3)

Edgars's replyOfficial

12 Sept 2022, 10:49

Dear Zanele.

Trust you well..

Thank you for taking my call this morning.
I have escalated your query to Edgars Fourways management team and feedback will be provided.

Thank you and take care.

Edgars's reply12 Sept 2022, 10:49

Official

Dear Zanele.

Trust you well..

Thank you for taking my call this morning.
I have escalated your query to Edgars Fourways management team and feedback will be provided.

Thank you and take care.

Edgars's replyOfficial

12 Sept 2022, 13:13

Dear Zanele.

Trust you well..

Thank you for taking my call.

Store management have assisted you with your complaint.
Should you have any further enquiries please feel free to contact us.

Thank you and take care.

Edgars's reply12 Sept 2022, 13:13

Official

Zanele M's updateReviewer Update

12 Sept 2022, 13:34

Thank you for the quick response and friendly assistance. I have been contacted and was told I will be assisted when I go back to the store.

Zanele M's update12 Sept 2022, 13:34

Reviewer Update

Thank you for the quick response and friendly assistance. I have been contacted and was told I will be assisted when I go back to the store.