Edgars customer care, poor service delivery

My edgars card was not working as they have changed to a new card , we went into the store edgars chatsworth and had the card changed and even made a purchase , the very next day we go to edgars pavilion and I am advised the card is rejected and it's due to ***** , I request information as this can't be possible and I was advised they cannot assist and I need to call the help line, i email customer care who advises me that they wil sort the issue out and unblock the card, to date there has been no positive feedback, the service is shocking and the worst I have ever received .