Edgars Customer Care is unprofessional and lazy

I called ***, I chose option 3 for late payments because I would like to accept your settlement discount offer. Unfortunately, the customer care consult who answered the call was not in the mood to assist me and she ended the call after I gave her my home address and my ID number. I was unable to provide my very old cellphone number because I used that number many years ago. ALL I WANT IS TO SETTLE. But your rude and lazy customer care consultant will not assist me. I asked her if I could supply my reference number, she said "Eh?" And then she ended the call. Now I know that Edgars employees are lazy and are only there for the salary. Please call me to settle my bill ***. I hope you do call. Thanks Edgars...