1 reviews | Active since Dec 2011
Edgars Customer Care: callous an unresponsive
<p>I recently had a very bad experience with Edgars where they blacklisted me because I refused to pay for a product they do not or cannot deliver yet promise in their tele sales pitch. </p> <p> </p> <p>Customer Care responded and said they would deal with the matter with the utmost urgency. I have had no feedback whatsoever in the last two weeks. Just replying to a Hellopeter review and saying it will be taken further is not dealing with the problem. </p> <p> </p> <p>If customer service is this lax then how poor must their in store service be?</p>
We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the club management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
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We must apologise for the time taken to resolve your query, please be advised we are aware of your query and have requested for immediate intervention from the club management team, your query has been noted as a priority and feedback will be provided directly to you.
Kind regards,
Edcon customer experience team,
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Your reply was virtually word for word what you wrote last time.
Your reply was virtually word for word what you wrote last time.