Edgars customer call centre - Useless (waited 15 mins on hold)

While trying to get feedback regarding a online order, the call centre makes you wait 15 minutes on hold, while they check where your order is. Is everything still done manually within Edgars, thus the reason for waiting 15 minutes on hold?

I eventually got fed up, and cancelled the call, when I called back my call was answered but no one on the other side is talking. This is called useless service and a real waste of my time.

Last time I will order online, or purchase anything from edgars.