Edgars ****** FOR LIFE

i regret the day i joined Edgars..i have lodged the complain about the data and air time things end of may and no-one was willing to help until i published the complain here on Hello peter. On the 1st of November 2018 i received a call from ********** they told me they will listen to the recording and will get feedback by the 9 Nov 18 about reversal. On the 12 November 18 i received a call again i have been told that they will reverse the money by 16 November but it will appear on the December statement. Today 20 November 2018 i received a call again and was told that reversal was denied. i mean what the **** is that????