edgars cresta had system issues and expects that issue to be customers problem

<p>I was contacted my edgars cresta and told that a transaction did not go through and therefore they wanted to add the amount on my existing balance after i had went shopping at edgars sandton city, which would make my installment higher which would not be ethical since it was in fact a system issue and during the festive season it impossible to keep track of all the shopping purchases, as there were returns made etc, I had told sandton city branch that i would only take items if my balance did not exceed 9000 as i am o n 6 month plan and would only be able to afford the installmet of 1500 for these coming months as i have other commitment. and sandton city told me i had enough credit and would not exceed 9000, but they were also unaware that the transaction at cresta did not go through, I have been contacted by the cosmetic manager at cresta and explained that this is not my fault and i can not afford a installment higher then 1500 for the next few month so this problem need to be accomadated and resolved fairly as i do not have access to edgars systems and if they had informed me before i went shopping at sandton city i would have accomated that amount that did not go through, the manager did niot want to compromise and bluntly said she handing the matter over to head office</p>