Edgars Cradlestone Store manager with no sense of customer service

<p>Today I went to Edgars with a colleague of mine. I got to the till to pay for the things I bought and also to pay the Edgars account that I have. So I decided to pay for the things first with cash,and then took out my account card to pay the account.</p> <p>As I was punching my pin number to pay, the manager called the customer who was in the queue to come to the same till that I am at. Now this customer is here standing behind me while I am paying and punching my pin...making me very uncomfortable.</p> <p>When I ask the manager (GABI)why she called someone while I am still busy paying, she tell me "well, I thought you are done, my system says you are done, so I called the next person". She proceeds to apologize to the other customer, but offers me no apology to me and merely makes a scene asking me why I am complaining because the customer behind me doesn't mind! -Well, the customer behind me was not punching her card pin, neither was she the one standing there feeling uncomfortable. </p> <p> </p> <p>I always prefer Edgars Clearwater mall because the service there is up to standard and the staff there care about customers and not inconvenience them and make them feel unwanted. I feel so disregarded as a customer and I am sure to close my account. Thank you for letting me know that my business is of no need to Edgars. I think now I finally understand why consumers would rather be blacklisted than pay Edgars...your service sucks, and Gadi your Cradlestone store manager or whatever she is, is definitely someone who knows how to make a customer feel unwelcome.</p> <p>I have always found the ladies at Cradlestone Edgars cosmetics section very nice and helpful, and those ladies are the true reflection of customer satisfaction.</p> <p>I don't need to spend my cash where I am not wanted, and apologizing to the other customer and not offering me any apology for inconveniencing me and my card security is not on! I have cellphone insurance, funeral cover and the account with Edgars. After today, I AM HAPPY to take my money elsewhere. I thought EDCON was trying to retain customers and grow the business, with people like that at frontline service...you are in for one long awakening. </p>