Edgars Cradlestone Mall! Stinking attitude!

I did a return at Edgars Cradlestone mall but initially I bought the shoes at Clearwater Mall right so I get to Edgars Cradlestone and meet this lady who checks my receipt and sees that I’m to do a refund of a shoe that I bought via PayJustNow so she calls another lady who I’m assuming is maybe the manager I wait to be attended and then The lady starts inspecting the box backstory, when I bought the shoes actually the box was damaged already right this was on Valentine’s Day so I take the box and I go to crazy store because I want them to wrap it for me the box kept tearing up the guy took his wrapping tape that they use so it has crazy store label on it he uses the tape and he ties the box for me putting it together and then wrap it for me. Now the issue with the shoe is size, cool so like this is the closest Edgars being Cradlestone Mall I get there and get attended by a very beautiful lady who’s attitude stank as **** she inspects the box and then she realises the crazy Store sticker then she starts asking me where I got the sticker and I explain the situation and then she starts to tell me how is she gonna sell this to another customer I understand completely my wrong doing of putting another label on the box but I did not understand the Attitude that she gave me because I also told her that it was unfortunately beyond my control but would she have taken it though had I brought it without the packaging? because it would’ve been another issue so there she is throwing a tantrum telling me all about another customer is gonna tell her that the product that she’s buying is not their actual product (i had receipt and all) and that it might be **** I found her attitude completely unprofessional so eventually she does the refund finishes and she just walked off leaving the other lady to finish off her attitude was horrible and if she is a manager there then I don’t know some training of some sort I hardly exchanged any words with her so I don’t know what it is she wanted me to do I understand where she was coming from I just did not understand her reaction and why she was so upset I would understand if I did not have a receipt but I had a receipt everything checked out so I do not understand why she gave me the attitude that she gave me it was completely horrible.