Edgars Cradlestone

<p>PATHETIC SERVICE - From the Staff at the jewellery department to the Manager. </p> <p>I bought a watch for Christmas and a month later the watch broke! Edgars Cradlestone could not fix it so they sent it off to the manufacturer of the watch. Week after week no one had contacted me so i phoned and no one could tell me what was happening with my watch. I eventually went to the store to speak to the Manager and he asked someone to assist me, and after searching for my watch i was advised that the watch was BEYOND REPAIRS! After arguing with them they forced me to take a voucher which i had eventually spent on something else as they didn't have another watch in that price range. A week later i received a call from EDGARS CRADLESTONE and a gentleman there told me that y watch was ready for collection and that it had been replaced. I called back the next day to speak to the gentleman that called me and he was on leave, so i did not fetch my watch. The next day i spoke to the manager to get my watch back and he said I could NOT get it back because i took the voucher and that i should pay for the watch back. I have escalated this query with EDCON themselves and still awaiting feedback. </p>