EDGAR'S COSTOMER PROTECTION PLAN!!!!!

Dear Edgar's

I hope this finds you well. I hereby request clarification regarding my account protection plan of which I am paying for years and it hasn't been any use to me I lost my job in 2021 July and wasn't able to make payments on my account and as a result my account was in arrears due to none payment and you are been calling me none stop demanding I make payment or else I be blacklisted due to that while I have been paying the account protection plan for all this while.

Why aren't you transparent with us of the benefits of our account protection plan we pay for? Why should I continue to pay for this account protection plan if it not gonna be any use to me when I need it the most? Or you take advantage of us not having enough knowledge of the benefits of this account protection plan?

I'm so disappointed and infuriated the way you conduct business.

No matter how much I try to pay my account only a small portion of R80.72 went to reducing my balance and R119, 28 went to paying interest, service fees and account protection plan.

I have received numerous calls despite telling them I am no longer employed they still demanded I make payments.