Edgars corbunia staff attitude disgusting

Hi firstly I am using the profile of a friend as I am not registered on the site. My name is Mrs A. GOVENDER. My husband Ivan Govender purchased a phone from your cornubia store in Mount Edgecombe Durban. However the phone was damaged we sent in for repairs. He has an insurance with finite thru Edcon. Firstly we were given all wrong information about payment etc as the insurance company finite told us Edgars are useless. However it was sent for repairs and returned to but it still did not work. I took it back. We have to send back for repairs. We mentioned to the guy how come the information we get at store level differs from that as to what the insurance say immediately he started getting agitated. I told him I am only asking. It so happened the manager his name is Vijay was sitting there having a chat. He looked as though he was going to **** me for asking the question. I told him they must follow us as it takes a long time to get thru to finrite both he and Chris said we must do it our selves. This is a new store and this kind of attitude. I told him you guys don't know what you are doing here and when a customer is telling you this is what has been Said by the Insurance company all they have to do is follow up with the insurance not argue with the customer. I have recorded the attitude of Chris however I only started recording after most of the incident finished you can see how he mocks us in the video. The manager ran off once her released I was recording will place on social media so people can view what Edgars staff is all about. Disgusted to say the least. The manager should find more work to do in the store seems like he likes to sit and gossip rather than work. Ie if he is the manager but he does not have the ethics of been a manager its a shame that Edgars employ people without training them. Customer service should be key in retail stores employ staff and train them not dummies like we had to deal with