NE
Nabeela E
1 reviews | Active since Apr 2019
12 May 2019, 19:49
Edgars continuing to give me lack of support and assistance
Status update : Edgar's has still made no progress on this matter , I went into the gateway branch yet again for Answers and I was asked to complete the same form again , it has been months and this matter doesn't appear to be anywhere near being resolved , it appears I have to escalate this matter further or open up a case of ***** in order to get any sort of resolution on this , as Edgar's seems to be happy to take my instalments but not resolve my query Pathetic service , I will make sure to report this matter on every social media platform and every paper I possible can .
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Replies (2)
Edgars's replyOfficial
13 May 2019, 08:19Dear Nabeela
Thank you for once again for making contact with us regarding the dispute purchases on your account.
We have tried contacting you to no avail as we require the claim form to be filled in at store level and send to our dispute department in order for the investigations to be carried out .
We apologise for the inconvenience caused to you .
Kindly notify us once the claim form has been submitted so that we may follow up with the respective team .
Reference: | ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for once again for making contact with us regarding the dispute purchases on your account.
We have tried contacting you to no avail as we require the claim form to be filled in at store level and send to our dispute department in order for the investigations to be carried out .
We apologise for the inconvenience caused to you .
Kindly notify us once the claim form has been submitted so that we may follow up with the respective team .
Reference: | ***/GO
Kind regards
Edgars Customer Experience Team
***
Edgars's reply13 May 2019, 08:19
Official
Dear Nabeela
Thank you for once again for making contact with us regarding the dispute purchases on your account.
We have tried contacting you to no avail as we require the claim form to be filled in at store level and send to our dispute department in order for the investigations to be carried out .
We apologise for the inconvenience caused to you .
Kindly notify us once the claim form has been submitted so that we may follow up with the respective team .
Reference: | ***/GO
Kind regards
Edgars Customer Experience Team
***
Thank you for once again for making contact with us regarding the dispute purchases on your account.
We have tried contacting you to no avail as we require the claim form to be filled in at store level and send to our dispute department in order for the investigations to be carried out .
We apologise for the inconvenience caused to you .
Kindly notify us once the claim form has been submitted so that we may follow up with the respective team .
Reference: | ***/GO
Kind regards
Edgars Customer Experience Team
***
NE
Nabeela E's updateReviewer Update
14 May 2019, 14:12Hi I did receive a call this morning while on my way to work but no follow up call was made , can you please provide me with a direct line to contact Edgar's ***** department as it is unreasonable to make one attempt to contact me only and expect me to available at that specific time only after continuous attempts to contact you guys , I can't be expected to sit around all day waiting for one call out of nowhere.
Secondly as I have mentioned to you previously , I have completed the claim form multiple times at the gateway branch
I have very little feedback from you guys , no emails nothing ? , One call which I didn't answer and that's it ? , Nobody bothered contacting gateway branch to see if anything was submitted
Thirdly is the gateway branch throwing my forms in the bin or do you guys not have a centralised system to see what I have submitted , Because surely since I submitted you'll should of done a follow up , not make one call and then give up
Pathetic service for such a huge group of companies
NE
Nabeela E's update14 May 2019, 14:12
Reviewer Update
Hi I did receive a call this morning while on my way to work but no follow up call was made , can you please provide me with a direct line to contact Edgar's ***** department as it is unreasonable to make one attempt to contact me only and expect me to available at that specific time only after continuous attempts to contact you guys , I can't be expected to sit around all day waiting for one call out of nowhere.
Secondly as I have mentioned to you previously , I have completed the claim form multiple times at the gateway branch
I have very little feedback from you guys , no emails nothing ? , One call which I didn't answer and that's it ? , Nobody bothered contacting gateway branch to see if anything was submitted
Thirdly is the gateway branch throwing my forms in the bin or do you guys not have a centralised system to see what I have submitted , Because surely since I submitted you'll should of done a follow up , not make one call and then give up
Pathetic service for such a huge group of companies