EDGARS CONTINUES TO DEBIT US *******LY
Edgars UNILATERALLY imposes a cellular “contract” on a customer. Numerous visits to Edgars result in repeated assurances the matter will be attended to. The incoming “pay your account” messages continue unabated. The messages now take on a threatening tone implying legal action. We hereby call upon Edgars to furnish us with a copy of this contract they allege we signed wherein we authorised Edgars to debit us, failing which we will be left with no option but to refer this matter to the National Credit Act Regulator.
Thank you for making contact with us regarding the airtime billing on your account . Please accept our sincere apologies for the frustrations caused to you. As per our discussion we will be escalating your query to RMCS for a reversal of the fees back onto your account. Thank you for your continued support.
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Kind regards
The Edgar's Customer Experience Team
Thank you for making contact with us regarding the airtime billing on your account . Please accept our sincere apologies for the frustrations caused to you. As per our discussion we will be escalating your query to RMCS for a reversal of the fees back onto your account. Thank you for your continued support.
***/GO
Kind regards
The Edgar's Customer Experience Team