1 reviews | Active since Feb 2011
Edgars Connect Sasolburg Poor Attitudes
Walked into Edgars Connect Sasolburg yesterday morning for the first time. I was appalled by the low level of interest in us as clients displayed by the staff. Upon entering the shop we greeted the personnel but we were not greeted in return. The lady at a desk was chatting to one of her family members and did not even look up. A gentleman behind the counter was leaning on the counter with a \don't care"attitude. When we asked him how to go about purchasing airtime on our Edgars account we got a short answer \""you can't\"" but we were not even informed that we can as account holders register to purchase airtime. A fact that we were informed of right next door at CNA a few minutes later. There was also African music played extremely loudly in the shop and really created a unpleasant shopping experience. <br> <br> We are completely unsatisfied with the poor level of service received at Edgars Connect Sasolburg and will definitely not support the store in future. After being loyal Edgars clients for the past 20 years"
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and our daily mandate is to render excellent customer service. Consultants are there to serve customers and are supposed to be friendly and welcoming.
When one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
We sincerely apologise for the overall experience. The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
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It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. We have notified the store manager of this query. Customers are the life blood of this organisation and our daily mandate is to render excellent customer service. Consultants are there to serve customers and are supposed to be friendly and welcoming.
When one customer is not satisfied then that is a concern that needs to be addressed accordingly. We assure you corrective measures will be taken to avoid the re-occurrence of this nature, and concrete feedback will be given to you shortly,
We sincerely apologise for the overall experience. The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***