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Deon M

1 reviews | Active since Dec 2021

13 Dec 2021, 11:22

Edgars condoning and promoting ********** activities on customer accounts, by staff and or management?

Edgars condoning and promoting ********** activities on customer accounts, by staff and or management?

October 2020, I found ********** activities on my account – easy to notice, because of lockdown, travel restrictions and not having an edgars in the little town we stayed in. I immediately emailed all addresses found on their website, to block my account, send me proof where I signed for it, investigate these activities and communicate the findings to me…regularly following up… 14 months and 100’s of emails later: handed over again and a “trace locator has been activated on my profile at CPB Credit Bureau…”? -after month 10, a friendly lady at customer services found my strings of emails and attempted to assist. - alas, it seems like she has almost as much difficulty communicating with other sections within edgars, as I had with edgars as a customer of 20 years… - at least my account got blocked…(10 months after regular instructions and various new ********** transactions…) - while investigating my case (still ongoing…), I was handed over twice… - Trace locator activated on my profile at Credit bureau…? - still no proof given, that I signed for Cell C contracts, airtime, RCL cards, etc, actioned during lockdown with travelling bans, in another province from a town without an edgars…

We all remember those bullies at school: “give me your food or we box your other eye!” - Well, that’s how I feel about edgars…”pay up or we box you again!” Without any proof, they just want us to pay-up otherwise they will hand us over and report us to the credit bureau! Not a care in the world about their ********** staff… - Most people rather pay up than go through all this slep! - Great for sales! - Great GP% on these staff dealings for edgars! -I wonder if they get bonusses for this… Now I ask you, with tears of frustration in my eyes; is it unfair of me to state the obvious question: Edgars condoning and promoting ********** activities on customer accounts, by staff and or management? HEEEELLLLLLPPPPPPPPPP!!!!!!!!!! - While busy with this cry for help…I just received a call from a new collection company about my edgars account… - I feel violated, harassed and bul**** into paying what I do not owe!

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Deon M's update23 Dec 2021, 13:13
Reviewer Update
10 days later...still no response ( except for the automated one )
- 14 months, still no evidence supporting their claim that i contracted with them on the so called outstanding amounts...
- still no answer to the obvious question....

Disgusting how little they feel for their customers!