Edgars Complaint - Incorrect delivery - Black Friday - no response to emails and complaints

Good Day

I placed an order on 29 Nov 2019 (Black Friday). I had not received any correspondence and queried the order several times, but still did not get a response from Edgars. On 17 Nov 2019, I called Edgar's Customer Services and queried the order. I was informed that the matter would be escalated and that I would be contacted later in the day - no one contacted me again that day.

On 18 Dec 2019, I received the email stating that the courier had collected my order, obviously for delivery.

HOWEVER, at 16.51pm on the same day, I received an SMS stating that "your order is not available" and that my account would be credited. On Sunday 22 December 2019, i received an email stating that my order would be delivered by 5pm. I waited the entire day, NO DELIVERY was made. On 23 December I called Edgar's Customer Services again. They informed me that a request was sent to credit my account on 19 December 2019. They would escalate the matter and give me feedback. No feedback. The same day i get a call from the courier company stating that they will make deliver the next day, 24 December 2019, before 2pm. On 24 December at 2pm, I called the courier company, just then a deliver was made - WRONG ORDER. It was now Christmas eve, and I was short two Christmas gifts - The fact that the order was accepted online, and was available at the time the online purchase was made, is Edgars responsibility. I tried to secure these as gifts for Christmas, which means that I had to incur further expenses. I could have purchased this from another store which had similar specials on Black Friday. This is truly unacceptable, especially from Edgars. I had to tell a member of my family that I would buy him a gift after Christmas. I am now sitting with 1 incorrect size jeans - Short of my order of 2 x jeans and 2 x t-shirts. I have sent over 10 emails to Edgar's online an Customer Services from 14 December, with not 1 reply from them. My account is still reflecting the debit from Edgars....

Could any let me know how to escalate to the CEO, as I am also going to place this on social media today.

order #***, Call REF Ref ***_APOQUEL and Ref ***_GO Worst of all, their contact number is incorrect Customer Experience Call Centre on ******5 and this comes withe the response email when you send an email to Edgars..............................

tracking number is EFC***