EDGARS COMPLAINT

Item: Edgars
Rating: 2
Author: Mazvita M

<br> I received my statement today only to find that I was billed for \VIP Membership"of R60. I called the Edgars accounts department to query this and I was told that \""I\"" authorised this. I would hate to continue to deal with Edgars even with a \""VIP\"" Status as I find their actions extremely deceiving and *********....Please rectify this immediately and close my account with immediate affect as this account is paid up. I was told to call back in 48hours"

Helpful (0)

Replies (1)

Edgars's replyOfficial

29 Dec 2015, 13:08

Hello Mazvitashereen,

Thank you for raising your account concerns with us. Please be advised we have referred this query to the accounts department manager to address. We can imagine that this matter has been prolonging and for that we sincerely apologise.

We assure you concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call ***

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,

Edgars's reply29 Dec 2015, 13:08

Official

Best regards,

EDGARS COMPLAINT

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