Edgars Complaint
<p>About a month ago Edgars brought out a monthly admin policy of R22. I signed a declining form at Edgars to not accept or pay the monthly admin fee. I immediately requested that they also close my Edgars account. Then the Customer Care service at Edgars insisted that I pay the R22 before they will close my account! I said I signed the declining form! They kept insisting I pay the R22. Which I did then and told them I will never again activate an account with Edgars after the lying and how they treated me unfairly! Be warned of Edgars new admin policy!!</p>
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Edgars's replyOfficial
19 Sept 2016, 13:49It is with great displeasure to hear about your service experience in regards to the service fee issue. We totally agree with you that the situation could have been handled differently. We have lost a valued customer and I doubt you will ever have faith in us. Please accept our sincere apologies for any frustrations occurred due to this incident.
The Service fee is only charged to your account upon acceptance from you.
Having taken into consideration the rising costs to provide unsecured credit to our customers, both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The NCA (Act No. 34 of 2005 Section 101(1)(c)) allows credit providers to charge monthly service fees of up to a maximum of R60,00. Although these fees were waived by Edcon in the past, it has unfortunately now become necessary to charge a small fee of R22.80, which is well below the prescribed maximum.
Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.”
In addition we would like to assure that your account was closed on the 10.09.2016 as requested.
Please find below reference number for the below query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply19 Sept 2016, 13:49
Official
It is with great displeasure to hear about your service experience in regards to the service fee issue. We totally agree with you that the situation could have been handled differently. We have lost a valued customer and I doubt you will ever have faith in us. Please accept our sincere apologies for any frustrations occurred due to this incident.
The Service fee is only charged to your account upon acceptance from you.
Having taken into consideration the rising costs to provide unsecured credit to our customers, both Edcon and the credit provider, Absa Bank Ltd have regrettably been compelled to amend our credit agreements to introduce a monthly service fee on our credit accounts. The NCA (Act No. 34 of 2005 Section 101(1)(c)) allows credit providers to charge monthly service fees of up to a maximum of R60,00. Although these fees were waived by Edcon in the past, it has unfortunately now become necessary to charge a small fee of R22.80, which is well below the prescribed maximum.
Once you have accepted the change, the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.”
In addition we would like to assure that your account was closed on the 10.09.2016 as requested.
Please find below reference number for the below query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,