FM
Francois M
1 reviews | Active since Jan 2015
07 Sept 2019, 12:43
Edgar's Committing *****
Edgar's Billed me **********ly for mobile services that I never requested. I have been waiting on resolution for 2 months now. No one is coming back to me. I have sent this to the radio stations and ombudsman to address with you, and this company is no complying at all. I have given you more than enough time to resolve this. You do not have a recording which you claim to have, when I provide location to go listen to call, as you have asked, you don't respond. 2 months.... And now you expect me to pay where you have ****** countless people with ********** activity
Helpful (0)
Replies (2)0
Replies (2)Edgars's replyOfficial
08 Sept 2019, 12:43Good day Francois,
Please accept our apologies for the inconvenience caused.
Kindly be advised that the query has been escalated to the third-party company (RMCS) for further assistance.
We have requested for the subscription to be cancelled and reversal of charges to be done.
The reference number for the query is ***/GO
Feedback to be provided within 7 working days.
Warm Regards,
Edcon Customer Experience Team
***
Please accept our apologies for the inconvenience caused.
Kindly be advised that the query has been escalated to the third-party company (RMCS) for further assistance.
We have requested for the subscription to be cancelled and reversal of charges to be done.
The reference number for the query is ***/GO
Feedback to be provided within 7 working days.
Warm Regards,
Edcon Customer Experience Team
***
Edgars's reply08 Sept 2019, 12:43
Official
Good day Francois,
Please accept our apologies for the inconvenience caused.
Kindly be advised that the query has been escalated to the third-party company (RMCS) for further assistance.
We have requested for the subscription to be cancelled and reversal of charges to be done.
The reference number for the query is ***/GO
Feedback to be provided within 7 working days.
Warm Regards,
Edcon Customer Experience Team
***
Please accept our apologies for the inconvenience caused.
Kindly be advised that the query has been escalated to the third-party company (RMCS) for further assistance.
We have requested for the subscription to be cancelled and reversal of charges to be done.
The reference number for the query is ***/GO
Feedback to be provided within 7 working days.
Warm Regards,
Edcon Customer Experience Team
***
FM
Francois M's updateReviewer Update
13 Sept 2019, 07:40I have not heard from you since this response
FM
Francois M's update13 Sept 2019, 07:40
Reviewer Update
I have not heard from you since this response
