SP
SAVITA P

1 reviews | Active since Feb 2014

24 Aug 2015, 13:46

EDGARS COMMITTING *****

I WENT TO EDGARS GREENSTONE MALL ON THURSDAY 20/08/2015. WHEN I GOT TO THE TILL, THE CASHIER ASKED FOR MY THANK U CARD WHICH I SAID I DO NOT HAVE WITH ME. SHE SCANNED MY STUFF AND I PAID AND LEFT. I THEN FITTED THE CLOTHES ON AND SOME STUFF HAD TO BE EXCHANGED. I WENT TO LAKESIDE MALL ON SATURDAY TO EXCHANGE AND WAS ASKED FOR MY THANK U CARD. I SAID IT WAS NOT USED FOR THIS PURCHASE BUT THE CASHIER INSISTED ON ME GIVING MY CARD. SHE THEN SAID THE CARD NUMBER ON THE TILL SLIP AND ON MY CARD DO NOT CORRESPOND. I SAID THEY WILL NOT AS I HAVE TOLD U THAT I DID NOT HAVE MY THANK U CARD WHEN MAKING THE PURCHASE. SHE THEN REFUSED TO EXCHANGE THE GOODS BOUGHT AT EDGARS GREENSTONE MALL AS I COULD NOT GIVE HER THE THANK YOU CARD THAT HAD BEEN USED. I HAD TO THEN PAY CASH FOR THE CLOTHING I WAS GOING TO EXCHANGE FOR. I HAVE BEEN PHONING EDGARS GREENSTONE MALL ON *** SINCE THIS MORNING AND THE LINE IS BUSY ALL THE TIME. FINALLY GOT ANOTHER CONTACT NUMBER ***) FOR THEM FROM EDCON AND THIS NUMBER JUST BEEPS. I AM TERRRIBLY DISSAPOINTED AND VERY ANGRY

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Replies (1)
Edgars
Edgars's reply25 Aug 2015, 13:45
Official
Hello Savita Pillay,

It is with great displeasure to hear of the overall experience. Please be advised we have liaised with Greenstone management on a way forward, and the store admin manager will be contacting you before the end of business day. We apologise for the lapse in service but we assure all concerns raised on this query will be addressed accordingly.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
***

Best regards,