1 reviews | Active since Nov 2016
Edgars commiting ***** on my account
<p>I notice someone has subcribed me for a service I have never heard nor agreed to. There are two amounts being debited on my account with description: mobile contend and sms air. Please can someone expain what nonsese is this? Worse part I wasted my time twice to visit an edgars store in Northgate to request cancelation but I was told 'you will be contacted in 48 hours' Is that a way of getting rid of client and not act on their requests? Your service is pathetic</p> <p> </p> <p>Please cancel and reverse this amounts as they may result in areas, for something I never signed for. I would also like a settlement letter to be sent to me so I can close this stupid account</p>
Thank you for taking the time to share your concerns with us.
The mobile content fee is charged by RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime ,this could have been activated when purchasing airtime via your cell phone.
Please be advised we are currently liaising with RMCS and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
Thank you for taking the time to share your concerns with us.
The mobile content fee is charged by RMCS (Retail Mobile Credit Specialists) which is a third party company to Edcon with regards to airtime ,this could have been activated when purchasing airtime via your cell phone.
Please be advised we are currently liaising with RMCS and will revert with feedback shortly. We must apologise for the inconvenience and frustration caused.
Your reference number is ***/GO
Kind regards,
Edcon customer experience team,
***
