LJ
Lloyd J
1 reviews | Active since Oct 2015
16 Oct 2015, 16:28
Edgars commited ***** on my account
Edgars head office commited ***** by adding airtime subscriptions on my account which had not requested or activated. Had i not had a zero balance i might not have noticed it at all. Called they head office was told im going to be called back but nothig. A warning to everyone this could be happening to other people account as well. This is really appauling!!!
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Edgars's replyOfficial
20 Oct 2015, 12:33Hello lloydjansen89,
It is with great displeasure to hear that you were enrolled without your concern. Please note we do not take such concerns lightly, we have refereed this query to the RMCS department to cancel and reverse the amount debited. We apologise for the overall experience.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear that you were enrolled without your concern. Please note we do not take such concerns lightly, we have refereed this query to the RMCS department to cancel and reverse the amount debited. We apologise for the overall experience.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply20 Oct 2015, 12:33
Official
Hello lloydjansen89,
It is with great displeasure to hear that you were enrolled without your concern. Please note we do not take such concerns lightly, we have refereed this query to the RMCS department to cancel and reverse the amount debited. We apologise for the overall experience.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
It is with great displeasure to hear that you were enrolled without your concern. Please note we do not take such concerns lightly, we have refereed this query to the RMCS department to cancel and reverse the amount debited. We apologise for the overall experience.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***