1 reviews | Active since Oct 2011
Edgars Club Wasting My Time and Money!!!
I tried to join Edgars Club soon after opening my Edgars account but they did not have any cards at Sandton and told me to go to Rosebank. After going to Rosebank to get a card they could not reach the Edgars Club department and therefore I had an unactivated card. I was told to activate the card myself. I called Edgars to activate the card and join \Club Life". I was told that I would have to go to a Ster Kinekor and pay a fee of R30 to activate my card. I first went to Ster Kinekor Rosebank only to find out that my card wasnt activated. I called again and was told that I need to wait another 48 hours after being told the card was activated. I then called again later and was told the card is active. I went to Ster Kinekor Cradlestone Mall only to be told that the Club Card I have is linked to another account. I then called Edgars again who guaranteed that my card was on my profile. I then went to Ster Kinekor in Sandton and got the same error. I am tired of running around trying to do something Edgars should have done for me the day I opened my account. Unless my Club Cad is activated and working today I am going to close my Edgars account."""
Thank you for bringing this matter to our attention. Please note your query has been referred to the club department for thorough investigations because the club card is linked to the correct account. We assure you concrete feedback will be given to you and in the interim E-vouchers are going to be emailed to you. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Please note your query has been referred to the club department for thorough investigations because the club card is linked to the correct account. We assure you concrete feedback will be given to you and in the interim E-vouchers are going to be emailed to you. Please accept our sincerest apologies for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number
Kind regards,
Edcon customer experience team,
***
