SM
Suyash M

1 reviews | Active since Mar 2018

13 Mar 2018, 13:09

Edgars Club VIP *******

I opened a standard Edgars account in 2015, and was only informed that I have a Club VIP card last week! They have been deducting R60 per month for about 1.5 years for a service I never wanted.

And upon asking for a refund, they say that they cannot refund me because I signed for it and I should have checked my statements!

I assumed that I would have what I asked for. Guess you cant rely on them to give you a product you want, they will sign you up for something unknowingly so that they make more money.

I will ensure I discourage people from opening an account at Edgars or purchasing from them!

0
Replies (2)
SM
Suyash M's update14 Mar 2018, 14:50
Reviewer Update
When will I get a response?
Edgars
Edgars's reply15 Mar 2018, 11:43
Official

Thank you for making contact with us. Kindly note that if you do not contact us immediately to cancel any financial services products that appear on your statement then we will not reverse any fees .It means that you agree to the charges that are being billed to your account.The club membership has many benefits (club magazine/birthday vouchers/other vouchers/club emergency services etc)Please contact us on ***for further assistance .***/GO

Kind regards

The Edgar's Customer Experience Team