EDGARS CLUB VIP FUNERAL SCHEME UNDERWRITTEN BY HOLLARD INSURANCE COMPANY

Payments have been made for the last 8 years towards Edgars Club VIP funeral scheme.

I submitted a claim during October 2020 for funeral benefits. After not receiving any response I escalated to the escalation email address *** only to once again not receive any response. I then called the number *** and spoke to Petunia who advised me that only 1 page of the Notice of Death form was received. I then immediately sent all 3 pages along with all the documents originally sent.

After not receiving any further response I once again escalated to the ***. I have escalated this matter 3 times and still no response has been forthcoming. I have written at least 11 emails but cannot get this matter finalized. Trying to call the phone numbers is almost impossible to get an agent on the line and after waiting 2 hours for an agent the call inevitably gets cut off.

It is so disappointing that Hollard is quick to receive payments but very slow in processing claims. This at a time of great distress at having lost a loved one and believing that provision had been made for burial costs through this policy.