mB
marjorie B
1 reviews | Active since Feb 2016
03 Feb 2016, 11:07
Edgars Club Travel - ticket never booked
I booked a ticket with Edgars Club Travel on special R425 in December 2016. I received a confirmation email and the money went off on my account. When i arrived at the airport on the day, to my surprise my ticket was never booked by Edgars. I had to buy a new ticket at the inconvenient cost of R1500, which i probably wont be refunded for. So now my flight ended up costing me 3 times more than my original booking price.<br> <br> This is unacceptable service and i will never book with Edgars Club Travel again. I even canceled a flight with them as i am not sure if my flight will be booked when i arrive at the airport.<br> <br> I hope no one books with them as they might be as disappointed as i was
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Replies (2)
Edgars's replyOfficial
04 Feb 2016, 10:40Hello missbfsa,
It is with great displeasure to hear about your overall service experience in regards to flight reservations.
Please be advised that our Edgars Club Travel Desk Team have been made aware of this incident. We subsequently received an acknowledgement of this problem from their side and a promise that a fix will be implemented. Kindly note that the team will be in contact with you in the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience in regards to flight reservations.
Please be advised that our Edgars Club Travel Desk Team have been made aware of this incident. We subsequently received an acknowledgement of this problem from their side and a promise that a fix will be implemented. Kindly note that the team will be in contact with you in the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply04 Feb 2016, 10:40
Official
Hello missbfsa,
It is with great displeasure to hear about your overall service experience in regards to flight reservations.
Please be advised that our Edgars Club Travel Desk Team have been made aware of this incident. We subsequently received an acknowledgement of this problem from their side and a promise that a fix will be implemented. Kindly note that the team will be in contact with you in the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience in regards to flight reservations.
Please be advised that our Edgars Club Travel Desk Team have been made aware of this incident. We subsequently received an acknowledgement of this problem from their side and a promise that a fix will be implemented. Kindly note that the team will be in contact with you in the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's replyOfficial
04 Feb 2016, 10:40Hello missbfsa,
It is with great displeasure to hear about your overall service experience in regards to flight reservations.
Please be advised that our Edgars Club Travel Desk Team have been made aware of this incident. We subsequently received an acknowledgement of this problem from their side and a promise that a fix will be implemented. Kindly note that the team will be in contact with you in the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience in regards to flight reservations.
Please be advised that our Edgars Club Travel Desk Team have been made aware of this incident. We subsequently received an acknowledgement of this problem from their side and a promise that a fix will be implemented. Kindly note that the team will be in contact with you in the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply04 Feb 2016, 10:40
Official
Hello missbfsa,
It is with great displeasure to hear about your overall service experience in regards to flight reservations.
Please be advised that our Edgars Club Travel Desk Team have been made aware of this incident. We subsequently received an acknowledgement of this problem from their side and a promise that a fix will be implemented. Kindly note that the team will be in contact with you in the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
It is with great displeasure to hear about your overall service experience in regards to flight reservations.
Please be advised that our Edgars Club Travel Desk Team have been made aware of this incident. We subsequently received an acknowledgement of this problem from their side and a promise that a fix will be implemented. Kindly note that the team will be in contact with you in the next 48 working hours to provide resolution to your query.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***