1 reviews | Active since Aug 2016
Edgars Club Travel Booking Cancellation NOT REFUNDED
<p>Good day,</p> <p>Thu 02-Jun-16 10:38 AM</p> <p>Consultant: Akhona Jacob</p> <p>Akhona Jacobs ********** <p> </p> <p>Booking reservation number: ********** 1</p> <p>Rental details:</p> <p>Pick up location : Port Elizabeth Aiport</p> <p>Pick up date and time : Friday, 25/11/16 13:30</p> <p>Drop off location : Port Elizabeth Aiport</p> <p>Drop off date and time : Sunday, 27/11/16 12:30</p> <p>Days : 2</p> <p>Car : U SFMR Nissan Qashqai or Similar Manual With a/c Car</p> <p>Policies:</p> <p>Cancellation Fee [10.00% from gross total] after Ticketing Only</p> <p>No Show fee [100.00% from gross total]</p> <p>CDW Excess [ZAR 5,500]</p> <p>TP Excess [ZAR 5,500]</p> <p> </p> <p>EFT Payment was made to Edgars Club Travel</p> <p>• FNB :-) R2164.44 paid from FNB @ Online Banking. Ref.Edgars Club Travel. 1Jun 15:16</p> <p> </p> <p>Mon 14-Nov-16 3:59 PM</p> <p>Good day</p> <p>Due to unforeseen circumstances we will not be flying down to PE, and therefore do not need the car rental anymore.</p> <p>Can you please arrange for a refund.</p> <p>Please acknowledge receipt of this e-mail request.</p> <p>Carol Allen</p> <p> </p> <p>Fri 18-Nov-16 4:00 PM</p> <p>EdgarsClubTravel ********** <p>Good Day Carol</p> <p> Trust this email finds you well and thank you for your enquiry</p> <p> Please be advised that Akhona Jacobs no longer works for the company.</p> <p> Kindly provide with your reference number for the booking so that we may check the Terms & Conditions regarding cancellation</p> <p> Many Thanks & Kind Regards</p> <p>Edgars Club Travel</p> <p> </p> <p>To date after continues correspondence not a single cent has been refunded.</p> <p>Communication from Edgars side – Unresolved / Ignorance / Inconclusive!!</p> <p> </p>
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Customer Experience Team.
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Thank you for bring the above concerns to our attention.
Please be advised your query is referred to our Edcon Senior management team to review and resolve.
As soon as we receive feedback we will be in contact with you to confirm the outcome of your query - within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
