Edgars Club & Ster Kinekor Activation Problems (Card no: ***85 0927)

<p>I have been to Edgars Parow on 29/12/2016 to join Edgars Club Life in order to join Ster Kinekor. I received pathetic service as no one on the floor knew how to process the club application. A manager who pretended to be busy eventually assisted me after about 15 minutes as I was waiting the whole time for the knowledgeable staff to return from their break. However, I was only issued a receipt (S/N ********** 6 02 ********** 1 000873 16:34:23) and no card. They insisted that I had to wait two days for the card.</p> <p> </p> <p>I went to Edgars Tygervalley for the card on 03/01/2017 hoping to receive better service. I was assisted by a very friendly lady but she coul not activate the card as the Head Office already closed at 15:00 that day. She gave me the card and the number to dial the next day to have it activated. I did that before going to Ster Kinekor Parow to activate their membership on the same card.</p> <p> </p> <p>Ster Kinekor's assistant told me that they do not do activations anymore but finally swiped my card and charged me R30. I tried booking online two days later and only received error codes. I returned to Ster Kinekor who told me that the Edgars card was not active yet. I then demanded a refund for the R30 but was informed that refunds are only processed within 30 minutes. Since then I have been between Edgars Parow and Ster Kinekor Parow three times, receiving friendlier service, however with no success. Edgars even issued a new card to me. Ster Kinekor send my problem to their IT department who claim that the Edgars card is inactive. </p> <p> </p> <p>1. I do not know who is responsible and request that Edgars ensures that the card does NOT get activated anymore.</p> <p>2. I would like a gift voucher from Ster Kinekor to refund me.</p> <p>(I will not bother with their memberships ever again and just continue using my PicknPay points without any issues at all.)</p> <p>3. And I would appreciate it if these two companies sort out their membership systems together. There are certainly issues on Ster Kinekor's side as another lady was there at one stage with Vitality activation problems that could not get solved, either.</p> <p> </p> <p>Kindly assist, please.</p>