1 reviews | Active since Jan 2018
Edgars Club ****
I settled my Edgars account a few months ago and on visiting the store on 22/8/2019, I purchased an item and found that there was a balance due of R 159.90. I then went to Customer Care who informed me that this was for Edgars Club and that I have been billed since 2015. That is about the same time that Edgars stopped sending me statements. As I have never signed up for Edgars Club, I called the contact centre to send me proof of where I gave permission for the ********** debit. I was informed that the info is only kept for 5 years . When I told the lady that we are only in 2019 , she kept me on hold for nearly an hour and then told me that my subscription has been cancelled but she was unable to assist me further. Please note that I expect all the ********** debits to be credited back into my account as Edgars has acted in contravention of the National Credt Act as confirmed by the Nationa Consumer Tribunal in 2017.
