DR
Deven R

1 reviews | Active since Oct 2009

17 Feb 2016, 13:43

Edgars Club *******

So I have been charged over the years a subscription to Edgars club and used to get a magazine monthly, then they stopped sending the magazine, so I ask them in store for a magazine and they tell me that I need a code, which I never had? So they keep charging me R44 a month with absolutely no benefit, you could at least read the magazine and see what you are benefitting from for this R44 a month and I call the call centre and ask them to refund me from the day they stopped sending me the magazine and no one can answer or speak to a manager. Edgars club is a ******* ! Leave everyone as soon as you can ! No one knows what it does for you or how you benefit ! They are *****ing money !<br> <br> I spoke to Mzwamanla Myeza who promised his manager Shanday Van Wyk would call with no result and apparently Shanday's manager Riccardo Brand would follow up !<br> <br> LEAVE NOW PEOPLE They are ******* !<br> <br>

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Replies (1)
Edgars
Edgars's reply18 Feb 2016, 11:28
Official
Hello Deven7310,

Thank you for making contact with us.

As discussed telephonically an investigation is in progress in regards to your Club query. Communication was sent out to Edgars Club Members about a year ago confirming the new channel to receive birthday vouchers and club magazines is through SMS's as the business is aiming for a paperless environment. In addition we have checked your account profile and your details are exactly the same as our records. We will forward you our findings one we receive feedback from our IT department.

Please find below reference number for this query:
***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***

Best regards,