EDGARS CLUB POLICIES
<p>In January 2016 I took out funeral insurance in response to a marketing call from the financial services department of Edgars. At the time I was 58 and my husband 65. After not having received the documents after 30 days, I called and requested them, each month until the they arrived in April. His date of birth was incorrectly stated and I requested they amend this. I was informed he was not covered as he was 66 and the cut off date age was 65. I pointed out to them that in January he was 65 - he turned 66 in April. It has taken a year of calls, some lasting for 30 - 40 minutes behilst being put on hold and still there is no end to this. Each time a different person takes the call, I go through the whole explanation and receive the same answer - he is 66 and the system does not allow them to change that. I have in the meantime being charged and am pying the full premium. Also, each time I requested a copy of the call recording and each time get told it will be requested from the "third party". Guess what - no recording yet either. This lack of service from the so called servce centre is totally shocking and infuriating - I have reached the end of my patience with this. </p>
We have received your concerns and apologise for the inconvenience caused by the matter. The matter has to be escalated to our Accounts team for proper clarity, however they will need your account number in order for them to be of further assistance. This is if you consider cancelling the Insurance as your partner is not covered. Please find the below reference number for your email ***/GO
Kind regards,
Customer Relations Team
Email: ***
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. The matter has to be escalated to our Accounts team for proper clarity, however they will need your account number in order for them to be of further assistance. This is if you consider cancelling the Insurance as your partner is not covered. Please find the below reference number for your email ***/GO
Kind regards,
Customer Relations Team
Email: ***
Call Centre: ***.
Thank you for your response. However, I do not want to cancel the policy as it has already been in force for a year, which is the waiting period. However, I do want the correct details noted on the policy.
Thank you for your response. However, I do not want to cancel the policy as it has already been in force for a year, which is the waiting period. However, I do want the correct details noted on the policy.