Edgars Club Life

<p>I was outraged on Saturday (06/08/2016) on presenting at Edgars (Cresta shopping centre) to pay my account, that I had, without my permission, been signed up for the Edgars Club life package on my account and had been charged R44.00 for an unspecified period of time.</p> <p>I was asked to call the customer service center which I did on Saturday (06/08/2016) and spoke to "Amanda" (call ref: ********** 40) who launched an investigation into this matter.<br />On calling the call canter on Monday 08/08/2016 one of Edcon's call center agents hung the phone up on me after placing me on hold for 11minutes 23 seconds - On recalling the call center, the call was dropped AGAIN (Ref: ********** 30) yet I finally managed to get hold of Jamie (Ref: ********** 64) who I found most helpful.</p> <p>My account balance increased on Sunday (07/08/2016) due to the monthly Club Life fee added by Edcon without my concent, whilst awaiting resolution to this matter</p> <p>I have written not only to the accounts department but to EdgardsSA on twitter and have recieved the generic Ünder investigation response</p> <p> </p> <p>In the Que with me at the Edgars branch were 2 other gentlemen, who had experienced the exact same issue.</p> <p>I traded contact information with one of these gentlemen who took to a social media platform and has since reported that he has been refunded the full amount on his account (R00.00 balance) - I find it distasteful that due to my addressing this matter as a gentleman, I am forced through a tedious process.</p> <p>I turned to Social media and have been given the same story about the mater being investigated.</p> <p>I am still awaiting an action from Edcon in order for me to be able to close my account without losing more money!</p> <p>Edcon has disgusting customer service and a disgusting attitude toward their customers. I want nothing more than to have my account closed but i am forced to awat the "investigation" out in order to get any money charged back... all the while being charged the fees in question.</p> <p> </p> <p>If I could give Edgars/Edcon a zero star rating I would!</p>