1 reviews | Active since Sept 2017
Edgars Club Funeral benefit
My mother app**** for the Edgars Club funeral benefit on the 16th of June 2017. The claim was approved by Hollard on the 21st. Up to date (4 Sept) no payment was received.
Many phone calls, branch visits (Swakopmund) and empty promises from staff and management has turned this into a very unpleasant experience of NO CUSTOMER SERVICE.
We have escalated the complaint to the Edgars Swakopmund management to address with regards to the club funeral benefit claim payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Swakopmund management to address with regards to the club funeral benefit claim payments. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.