Edgars Club Fees Charge to Account - without my consent - I do not belong to the Club

Reversal of Club Fees charged without consent

I spoke to Sibongile from Edgars Club Queries on 12 December 2023 and requested a reversal of the R175.00 VIP club card fee charged to my Edgars account - I do not belong to the Edgars Club and DID NOT give permission for this "additional charge".

As I explained to Sibongile that this had happened previously - and that the matter was referred to whomever deals with it - and the club membership cancelled - with a small refund - so this is not the first time Edgars Club have added fees to my account without my consent.

The date of my conversation was: 12 December 2023 - with a 48 hour turn around on the "investigation" into why my account was charged with the VIP fee. Sibongile promised to give me feedback which never happened - either via phone or email

It has been 7 working days - and no feedback.

I checked the balance on my account via the SMS service today and the amount has not been credited / removed.

I demand that this amount is removed before the due date for payment which according to the statement is 1 January 2024 - however by RCS / Edgars time I can add an additional 5 days to pay - using your own turnaround time.

If I had walked out of your store with R175.00 worth of goods - without paying - I would be facing ******** charges HOWEVER Edgars can just charge R175.00 to my account without my permission? How is this legal?

By all accounts and given your 48 hours turn around - I should receive an email and phone call by 29 December 2023 with an apology and confirmation of the reversal.