1 reviews | Active since Jun 2014
Edgars Club fees
Hi<br> <br> I have received sms's informing of club magazines. I checked my statement and saw that I am being debited with monthly club fees. I was informed that I agreed to become a VIP member of Edgars for R60.00. In turn, I am being debited with over R330.00 for 6 months club fees.<br> <br> I recall receiving a call letting me know that I am a VIP member at Edgars. I do not recall agreeing to fees and monthly subscriptions! I have never signed up for club memberships! Please find the call!<br> <br> Gugu at Customer Service told me that she cannot reverse any debits because Edgars needs to find recordings of my calls where I agreed to paying to be a VIP member! <br> <br> Sandile Mabaso who is the head of customer service needs to please note that you cannot debit club fees to an account holder without their consent.<br> <br> Edgars, please give back my money! I do not want anything from you. If I am a VIP member, what are you doing for me? What have you done? Besides taking money from me without my consent.
Thank you for raising your concerns with us. Please be advised we have referred this matter to the accounts department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised we have referred this matter to the accounts department to address. Investigations will be conducted and upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***.
Kind regards
Edcon customer experience
***
