Edgars Club Card Ster-Kinekor movie benefit problems

<p>I app**** for a Edgars Club Card mid December 2016, mainly to be able to use the Ster-Kinekor benefit for discounted movie tickets. I phoned the help desk to activate the card as I was not able to go into a store to do so. I was told when applying for the card in-store as well as over the phone when telephonically activatinr the card that the movie benefit will onl be active once I have gone to any Ster-Kinekor cinema and paid a R30-00 activation fee.</p> <p>Later in December 2016 I went to the Ster-Kinekor in Northgate Shopping Centre, Randburg, to pay the activation fee. The staff at the cinema told me that they do not do activations of Edgars Club Cards and I have to go back to an Edgars store to pay the activation fee and that Edgars will then process the final activation. I went to the Edgars store in Northgate Shopping Centre, where I was told by the customer service department that they cannot process the final activation, it has to be paid for and processed at the Ster-Kinekor Cinema. The staff at Edgars phoned the staff at Ster-Kinekor and after a discussion between the two parties, I was told that neither could assist me as both feel it is the other party's responsibility. </p> <p> </p> <p>The staff at Edgars then phoned their customer service help desk to explain the situation, as I was not the first customer with this problem, and asked me to speak to them to explain what I was told by Ster-Kinekor. I recieved a reference number from the help desk and was told they would get back to me within 48hours with a solution. </p> <p> </p> <p>I only received feedback today, 01-Feb-2017, stating that the matter has not been resolved yet, but that the Edgars marketing department will meet with Ster-Kinekor to find a solution to this problem. They were not able to tell me when this meeting will take place or when this matter will be resolved.</p> <p> </p> <p>If this does not get resolved soon I will have to cancel my Edgars Club Card, I am currently paying a monthly fee for a card that I cannot use for the reason I app**** for it in the first place.</p>