Edgars Club Card

I called the customer service wanting to obtain my Club card number, I was helped by a very friendly consultant Albert, when I asked for the club card number, Albert checked my details only to be told that my club card was requested in 2017 but never activated, he told me this was supposed to be done on the same day at Edgars, the sales person who assisted me was to call the call center to activate my card for me, which was never done! I also was not issued with a card. So now I have cancelled my membership. I want to know why I was charged the membership fee all this time for something that was not activated. Edgars is too quick to take your money! Why was the money deducted from my account without the card being activated first, I was being charged for something that was not even active. It’s not my fault your sales assistants does not explain to customers how it works.