1 reviews | Active since Oct 2016

14 Oct 2022, 11:36

Edgar’s club card and outstanding amout

Edgar’s where do I start November 2020 I settled outstanding amount - November 2021 I received a call to say my an amount of R1000 odd is outstanding for a life policy and club magazine which I have NEVER received is outstanding I asked for it to be cancelled I only want the card to remain open - so they cancel the life but for some reason not the magazine thousands of call later and emails guess what been handed over to MBD attorneys! Get you act together Edgar’s I am not paying another cent of this! I don’t want the VIP Club card Magazine or anything else you are offering LEAVE the account open. If this isn’t resolved but close of business today I will take this matter further enough is enough I have MBD calling all hours of the day and night it’s a joke

0
Replies (3)
's update18 Oct 2022, 11:34
Reviewer Update
Good Morning
The response and the query I have had been half rep**** too. Can you ask someone who is firstly willing to assist and listen to my query without stating they can’t help me! This has and still is the most frustrating experience of my life everyone has been so unhelpful and so quick to pass onto to MBD attorney who are like the plague and equally unhelpful to the point I have gotten rude
Can you contact me on my cell to assist further
Edgars
Edgars's reply19 Oct 2022, 15:31
Official
Dear Tracy-Jane,

Trust you are well and keeping safe.

The matter has been escalated by our management team to the relevant department and a full breakdown will be done and you will be contacted with a resolution to your query.

We sincerely apologies for the frustrations you have endured regarding this complaint, and we will resolve the matter for you.

Thank you and take care.
Edgars
Edgars's reply20 Oct 2022, 16:12
Official
Dear Tracy-Jane,

Thank you for taking my call and I appreciate your time.

I have escalated the matter to the accounts department and you will be contacted soon.

Thank you and take care.