CB
Caryn B

1 reviews | Active since Sept 2013

17 Mar 2016, 15:59

Edgars Club are *******

I have recently gotten divorced, so all my Edgars' accounts had been going to my ex. However, I knew that I owed nothing. Then the one month I bought some shoes on account. The following month I paid my account, but was confused as to why it was higher than expected, but paid it anyway thinking u had made a mistake.<br> <br> The following month my ex dropped off 3 Edgars' club mags. I was confused. Long story short they added me without my consent.... at this stage I am not sure for how many months I have been paying.<br> <br> I go in to cancel it... they put me on a phone and walk off. Anyways, they said it would be cancelled. Since that day I have received about three calls a week, sometimes two a day! It is boarder line harassment! The next month I check to see if the charges were reversed... they had not been. Went back in and they looked at me if it was my felt that I didn't ask for a refund the first time I phoned. I phoned again. They said they will log an inquiry and phone me.... Well in the mean time all I'm getting is calls to get me to join and when I complain, they say sorry and can't help as not their department. I wasn't a refund for the money they stole from me..it has been months.

0
Replies (1)
Edgars
Edgars's reply18 Mar 2016, 10:06
Official
Hello Cbradfield,

Thank you for bringing this matter to our attention. We must apologise for the frustration and inconvenience caused to you. Please be advised we have raised your concerns with our accounts department regarding the reversal of club you will be receiving direct feedback shortly.

Please be advised we have removed your contact number from all marketing list as requested. Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***