JK
Jade K
1 reviews | Active since Oct 2014
24 Feb 2015, 17:20
EDGARS CLUB
I'm so disgusted with the service of the Edgars Club service! I recently went to the movies wanting to swipe my Edgars club card for the benefits I receive is a discount on 2 movie tickets just to find out that it doesn't want to go through... I thought it was a technical error, but when I received my statement my Edgars Classic Club doesn't even appear and there is no rate (I used to pay R31.00).. So somehow my club card was cancelled without my consent and this is unacceptable! I then tried to find out why this happened but I get NO RESPONSE on email as for it has now been a week! I'm mostly upset by this poor service and will close my account coming month end.
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Edgars's replyOfficial
25 Feb 2015, 15:16Hello jade1995,
Thank you for bringing this matter to our attention. We do apologise for the discomfort and inconvenience caused. Our attempts to contact you have been unsuccessful. Kindly be advised that you have not provided us with your account number, so we are able to advise and assist accordingly. Kindly provide us with your account number. Please also note that the benefit of the club classic membership does not include the Ster-kinekor movie benefit.
Kindly advise further and provide your account particulars on *** or alternatively, contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
Edcon Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the discomfort and inconvenience caused. Our attempts to contact you have been unsuccessful. Kindly be advised that you have not provided us with your account number, so we are able to advise and assist accordingly. Kindly provide us with your account number. Please also note that the benefit of the club classic membership does not include the Ster-kinekor movie benefit.
Kindly advise further and provide your account particulars on *** or alternatively, contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
Edcon Customer Experience Team
Best regards,
Edgars's reply25 Feb 2015, 15:16
Official
Hello jade1995,
Thank you for bringing this matter to our attention. We do apologise for the discomfort and inconvenience caused. Our attempts to contact you have been unsuccessful. Kindly be advised that you have not provided us with your account number, so we are able to advise and assist accordingly. Kindly provide us with your account number. Please also note that the benefit of the club classic membership does not include the Ster-kinekor movie benefit.
Kindly advise further and provide your account particulars on *** or alternatively, contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
Edcon Customer Experience Team
Thank you for bringing this matter to our attention. We do apologise for the discomfort and inconvenience caused. Our attempts to contact you have been unsuccessful. Kindly be advised that you have not provided us with your account number, so we are able to advise and assist accordingly. Kindly provide us with your account number. Please also note that the benefit of the club classic membership does not include the Ster-kinekor movie benefit.
Kindly advise further and provide your account particulars on *** or alternatively, contact our customer experience team on ***, quote ***/GO and a friendly consultant will gladly assist you.
Thank you for your patience and understanding.
Kind Regards
Edcon Customer Experience Team
Best regards,