Edgars closure procedure nightmare

What a challenge to try and close this account, been struggling for over two weeks, and still getting nowhere. Everytime there is a settlement amount, that needs to be paid, then I pay it and request to close the account, then there is another settlement, and another, and another, and when queries are made, it is always a different excuse, oh, I have add on services that is still being charged, which is incorrect as all add on services were canceled in store 2 weeks ago when I got the first settlement amount, Very poor service, it's like the left hand doesn't know what the rand hand is doing, and instead of resolving it for the customer, they accept no accountability and just pass the buck around leaving the customer stuck in the middle, with no answers, except for interests accrued through their poor service incompetence