EDGARS: CLOSURE OF ACCOUNT

I have tried till December to close my account nr ***15 6065 021 at Edgars, which reflected a credit balance at that stage. No transactions has been concluded on this account for maybe the past 4 or 5 years. The account now reflects a debit balance because Club fees are debited each month. I have followed up on my email of December with many more emails and phone calls to their Call Centre, but with no success. I received phone calls from their arrears department, maybe 5 a week. I have just received an account statement again, despite having an email dated 9 March from one of their team leaders, Patience, where she instructed her team to close the account and reverse all the debits till December.

Your assistance to close this account, will be dearly appreciated