CL
Coreen L
1 reviews | Active since Mar 2015
20 Mar 2015, 11:45
Edgars Closing account - Edgars changed Banks
On Monday the 16th going to Edgars to buy birthday present, they advised, my account is block. Further investigating the Lady at the till advise me my account is closed. The 1st reason being I bought in December last, and 2nd they changed banks. On asking but what about my policies I have with them, the answer was that they stop the policies. The lady could not give me an answer on why they did not advise me, she just keep on say but they no longer with ABSA they moved to another bank. Shrugged her shoulder and she that is all. They closed and stop everything on my account. 11 Years with Edgars and policies running over a year.... I have to settle the old account and open a new account. Really?
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Edgars's replyOfficial
27 Mar 2015, 11:31Hello Coreenvl,
Thank you for bringing this matter to our attention. Kindly note your account was closed as one of the dormant accounts. There was no activity on the account, thus it was closed. Please note if you open a new account, your policies will be reinstated on the new account. You don't have to start from the beginning.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Kindly note your account was closed as one of the dormant accounts. There was no activity on the account, thus it was closed. Please note if you open a new account, your policies will be reinstated on the new account. You don't have to start from the beginning.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Edgars's reply27 Mar 2015, 11:31
Official
Hello Coreenvl,
Thank you for bringing this matter to our attention. Kindly note your account was closed as one of the dormant accounts. There was no activity on the account, thus it was closed. Please note if you open a new account, your policies will be reinstated on the new account. You don't have to start from the beginning.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. Kindly note your account was closed as one of the dormant accounts. There was no activity on the account, thus it was closed. Please note if you open a new account, your policies will be reinstated on the new account. You don't have to start from the beginning.
We apologise for the overall experience.
Your reference number is as follows: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team,
***