LL
Louise L
1 reviews | Active since May 2009
09 Feb 2015, 08:55
EDGARS CLOSED MY 81 YEAR OLD MOTHERS ACCOUNT FOR N
MY 81 YEAR OLD MOTHER TRIED TO USE HER EDGAR'S ACCOUNT AND WAS TOLD HER ACCOUNT HAD BEEN CLOSED. I PHONED THEM AND WAS TOLD THEY CLOSED IT BECAUSE SHE DOESN'T USE IT. SHE USED THE ACCOUNT IN DECEMBER. THEY SAID SHE MUST RE-OPEN THE ACCOUNT AND PAY THE BALANCE OUTSTANDING. NO ONE INFORMED US THAT THEY WERE GOING TO DO THIS. HOW DARE THEY? MY MOTHER CAN ONLY GET TO THE SHOPS WHEN SOMEONE CAN TAKE HER. THIS IS GROSSLY UNFAIR AND A TERRIBLE INCONVENIENCE TO HER. SHE ONLY GETS A SMALL PENSION AND MUST NOW PAY THE AMOUNT IN FULL. HOW MEAN AND CRUEL YOU ARE EDGARS! YOU ARE EASILY ABLE TO CONTACT US WHEN YOU TRY TO SELL US SOMETHING BUT WE DONT GET ANYTHING WHEN YOU WANT TO CLOSE HER ACCOUNT!!! UNACCEPTABLE!
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Edgars's replyOfficial
09 Feb 2015, 16:48Hello Porsche S,
This certainly sounds like an unpleasant experience you had and we can understand how inconvenient this was for your mother. Thank you for taking the time and addressing your service experience with us. We will be speaking to the accounts manager directly discussing this incident of closing your mother's account. We will provide feedback to you.
Your reference number is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had and we can understand how inconvenient this was for your mother. Thank you for taking the time and addressing your service experience with us. We will be speaking to the accounts manager directly discussing this incident of closing your mother's account. We will provide feedback to you.
Your reference number is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Edgars's reply09 Feb 2015, 16:48
Official
Hello Porsche S,
This certainly sounds like an unpleasant experience you had and we can understand how inconvenient this was for your mother. Thank you for taking the time and addressing your service experience with us. We will be speaking to the accounts manager directly discussing this incident of closing your mother's account. We will provide feedback to you.
Your reference number is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had and we can understand how inconvenient this was for your mother. Thank you for taking the time and addressing your service experience with us. We will be speaking to the accounts manager directly discussing this incident of closing your mother's account. We will provide feedback to you.
Your reference number is: ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***