Edgars Clinton Lucas

This is by fair the worst customer experience I have ever received in my entire shopping lift, even the taxi drivers who drive around local taxi's don't provide such a ****ty customer service experience.

I went to shop for a cologne at the Edgars in Parow Centre where I found there was no one to assist and I had come across a new fragrance that really caught my attention however I needed to test it before I buy it, obviously I've never used it before.

Some random shop assistant from the neighboring department walks past, I ask for her to bring me a tester as I'm interested in this particular fragrance and she tells me they don't have testers and to my surprise I question how they are selling a newly launched fragrance without having a tester and she responds with "we only sell it for people who know it". What the heck? Furiously I beg her pardon and as I'm trying to assist her she walks away.

As if not having enough floor coverage was not enough, the staff is also rude and dismissive. I opted to buy another fragrance as I needed to get myself something before I leave the mall and Edgars was the only store in the mall that had this specific fragrance. I get into the till, I ask one of the cashiers if the store manager is on duty and he informs me that the manager is on the top floor, I ask that he gets him to please come and see me, he calls for him and I wait for a few minutes.

Then boom, another gentleman comes and just stands there clearly unaware of how to assist and I ask if he's the store manager to which he responds yes initially but the look on his face is far from convincing. I probe again and he finally tells me he's the assistant manager and that the manager isn't available.

I am so disappointed at the store manager for not having the ***** to come and face me so I could provide him with feedback on how he could improve the service delivery for his store. This guy who claims to be the assistant manager Immanuel Siheke, reporting to the store manager Clinton Lucas was absolutely useless and uns****ed to handle any escalations.

Edgars is a big brand and has been around over the years, these kind of employees and managers are the reason customers don't shop there as they did in the past, with so many South Africans without jobs I'm shocked at how lightly the store manager took his job seriously.