1 reviews | Active since Jul 2017

05 Jul 2017, 17:02

Edgars clients be aware and check your statements

<p>All Edgars account holders beware of what Edgars is doing with new fees.I have been a loyal Edgars account holder for more than 20 years.2 months ago I saw they were deducting fees for funeral and travel insurance without any consent or agreement.After phoning the call centre which also took me 50 minutes I was told that they will cancel both but will not be able to pay my money back The reason-you have been paying already for 11 months !!!Really how can Edgars do it</p> <p>After an hour in Edgars I was told they will phone me back as the teamleader was on lunch...</p> <p>yes he is still on lunch because Im still waiting for my phone call</p> <p>If this is what is happening to me sure it is happening to someone else</p> <p>Im going to cancel my account after 20 years and Edgars will never see me again</p>

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Replies (3)
Edgars
Edgars's reply06 Jul 2017, 11:17
Official

Kindly be advised that the Financial services cancellation request has been sent directly to the accounts team for actioning as you stated that you never gave consent on their enrolment. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the following reference number for your post ***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards.

Customer Experience Team

Call Centre: ***.

's update13 Jul 2017, 16:50
Reviewer Update

Ok got my new account statement and Edgars is still desucting the same fees

Edgars promised to phone me back No calls No cancellations no paybacks

's update13 Jul 2017, 16:51
Reviewer Update

Ok got my new account statement and Edgars is still deducting the same fees

Edgars promised to phone me back No calls No cancellations no paybacks