Edgars Click-and-Collect Nightmare

I ordered online on Monday 28 May, without receiving a confirmation email or sms that transaction had completed. Then when trying to follow up or track my order, I got the run around from multiple different customer service representatives, as I got told it would be delivered on friday, then on monday. It is now wednesday and I'm yet to hear from anyone what the status of my order is or if it is even on the way. I myself work in the retail/e-commerce industry, but this must be the most terrible service I have ever experienced.