MB
Monica B
1 reviews | Active since Aug 2015
18 Apr 2016, 14:39
EDGARS CLEARLY DO NOT TRAIN THEIR STAFF!!!
Edgars are deducting R60 a month from my account for something called Good Taste and Events. I never asked for any such \service\" or whatever it is!!! I have called on several occasions asking that they refund me for this thing that I never asked for!! All I get on the other line are *********** call centre agents who put me on hold indefinitely until I am forced to put down. What a useless bunch I am so angry!!"
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Replies (1)
Edgars's replyOfficial
19 Apr 2016, 10:08Hello M Bolgann,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Edgars's reply19 Apr 2016, 10:08
Official
Hello M Bolgann,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused. Please be advised that your concerns raised have been forwarded to the club travel department to look into and resolve. We have also requested the matter to be attended to urgently. Feedback will then be provided as soon as possible.
***/GO.
Kind regards,
Edcon customer experience team,
***